• pick up in-store available
• Standard Delivery (2-7 business days) 
• Express Delivery (1-4 business days)
• All orders are sent via courier and are fully trackable
• It is advised that you offer a delivery address where someone will be accessible to take your delivery between the hours of 9 and 5 pm. All orders are dispatched via courier and are completely trackable. If not, your package will be sent to the closest post office.
• Peak times for delivery, like holidays, Christmas, and promotional periods, can result in extended delivery times.

Return Policy:

Items must be returned within 7 days of the original dispatch date in their original condition and with all original packaging included.

When will I receive a refund?

Please allow up to 10 working days from the date of return for your account to be credited.

How will refunds be processed?

Refunds will be issued through the same transaction method used for the original purchase.

How do I initiate an exchange or return?

To start the returns process, please contact us at Info@glowbykarla.co. We recommend using registered post to send back items as we are not responsible for items that are not received when sent via non-registered post. You will receive a returns form that will need to be filled out and included in the returns parcel. please make sure that the products are securely packaged for return to:

GLOWBYKARLA

(Return Address will be advised if we approve your refund).

make sure you are freshly showered and ensure that you EXFOLIATEd HEAD TO TOE, ONCE YOU ARE OUT OF THE SHOWER MAKE SURE YOU ARE COMPLETELY DRY AND do not put on any moisturiser or deodorant. If you wish, You can apply a small amount of moisturiser on your hands, feet, elbows, and knees. You'll notice that those regions don't get too dark if you apply MOISTURISER to them.

Once your body is ready, choose a place with sufficient lighting where you can look in a mirror. The ability to see where you are applying will guarantee that you have thoroughly all areas and blending it all in for a flawless finish. Try the GLOWBYKARLA Application Mitt for an even, streak-free application.

Your Glowbykarla tan should last 5 to 10 days, but it can stay much longer with proper moisturising and preparation. However, the pace of natural skin exfoliation varies from person to person. Our body wash and Gradual Tanning cream can help you maintain your tan for longer.